I have been searching for the main key points of what makes a business run well.
Here are the main things that I came across:
The business need to be independent of me. It has to work like a franchise.
Innovation – What are my initial messages within the business to managers and employees and what are my external messages to customers? [Greetings, follow ups, tag lines, bonuses, guarantees, deals, dress code etc…]
Qualification – Track responses from innovation and everywhere else to see what works better.
- How many customers do you see in person each day?
- How many in the morning?
- In the afternoon?
- How many people call your business each day?
- How many call to ask for a price?
- How many want to purchase something?
- How many of product X are sold each day?
- At what time of the day are they sold?
- How many are sold each week?
- Which days are busiest? How busy?
Orchestration – Once we see something performing well… Act upon it and turn it into innovation for the whole team to adapt. Rinse and repeat process.
Hope this helps the business owners out there.